LOGISTICS // DISPATCH PROTOCOL
SHIPPING & DELIVERY POLICY
DOMESTIC AIR EXPRESS & ON-DEMAND PRODUCTION TIMELINES
1. PRODUCTION & PROCESSING TIMELINES
To maintain ethical production and avoid deadstock inventory, all StrayCult apparel is custom-manufactured on-demand using automated direct-to-garment (DTG) machinery.
Total estimated doorstep delivery window across India: 5 to 9 business days from the date of confirmed payment.
2. SHIPPING CHARGES & THRESHOLD
We provide straightforward, transparent shipping rates across all serviceable Indian pincodes:
- Free Shipping: Automatically applied to all orders with garments subtotal above ₹3499.00.
- Standard Express Shipping: A flat fee of ₹169.00 applies to orders at or below ₹3499.00.
- No hidden handling or packaging charges are added at checkout.
3. COURIER PARTNERS & LIVE TRACKING
We partner with tier-one national logistics carriers including Delhivery Express and Blue Dart to ensure reliable doorstep delivery.
- As soon as your package is dispatched from our production hub, an Air Waybill (AWB) number is assigned.
- You can track the live real-time location and milestone progress of your parcel at any time via our Order Tracking Page.
- Live SMS and WhatsApp transit notifications are dispatched directly by the courier on the day of out-for-delivery.
4. SERVICEABLE AREAS & PINCODE COVERAGE
We ship to over 27,000+ postal pincodes across India. You can verify whether your pincode is serviceable by using our instant pincode check tool available on any product page or at checkout.
5. NON-DELIVERY & ADDRESS RE-ATTEMPTS
If a delivery fails due to an incorrect address, locked premises, or customer unavailability:
- The courier partner will make up to three consecutive delivery attempts.
- If the parcel returns to origin (RTO), our support team will contact you to confirm updated address coordinates for re-dispatch.